Privacy
Policy.

1. Who we are

ZeroTwo Property Services is a property maintenance business owned and operated by Derick Wessels, based in Gordon's Bay, Helderberg, Western Cape, South Africa. Contact us at info@zerotwoservices.co.za or 076 422 9842.

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and any other applicable South African privacy legislation.

2. Information we collect

We may collect the following personal information when you contact us, request a quote or use our services:

• Full name
• Phone number and WhatsApp number
• Email address
• Property address relevant to the service
• Details of the service requested or performed
• Payment information for invoicing purposes only
• Photographs of work completed at your property, with your knowledge

3. How we use your information

Your personal information is used solely for the following purposes:

• To contact you regarding your quote or service request
• To schedule and carry out the agreed work
• To issue invoices and process payments
• To follow up after a job is completed
• To comply with legal or regulatory obligations

We do not use your information for marketing purposes without your consent, and we will never sell or share your personal information with third parties for their own commercial purposes.

4. How we store your information

Your personal information is stored securely on our business devices and may also be stored in our WhatsApp Business account, email account and invoicing system. We take reasonable steps to protect your information from unauthorised access, loss or disclosure.

5. Sharing of information

We do not share your personal information with third parties except where required to deliver our services, or where required by law. Where a specialist subcontractor is involved in a job, they will be provided only with the information necessary to carry out that work.

6. Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@zerotwoservices.co.za or 076 422 9842.

7. Cookies and website

Our website may collect standard analytics data such as page visits and browser type. This data is aggregated and anonymised and used only to understand how our website is used. We do not use tracking cookies for advertising purposes.

8. WhatsApp communication

When you contact us via WhatsApp, your message content and phone number are visible to us and subject to WhatsApp's own privacy policy. We use your WhatsApp number only to respond to your enquiry and to communicate about the service requested.

9. Children

Our services are directed at adults and businesses. We do not knowingly collect personal information from individuals under the age of 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at www.zerotwoservices.co.za.

11. Contact us