Effective June 2026. These terms apply to all quotes, invoices and work performed by ZeroTwo Property Services.
"We", "Us", "Our" refers to ZeroTwo Property Services, owned and operated by Derick Wessels, Gordon's Bay, Helderberg, Western Cape. "Client" refers to the individual, company, estate, body corporate or HOA requesting services. "Quote" refers to the written price proposal issued before work commences. "Job" refers to any work carried out under an accepted quote.
All work is quoted in writing before commencement. A quote is valid for 14 days from the date of issue unless otherwise stated. The quoted price is based on the agreed scope of work and/or a site inspection, and is fixed for that scope. Any additional work or variations outside the original scope, including those arising from unforeseen site conditions or client-requested changes, will be quoted separately and communicated for written approval before that additional work proceeds.
Labour, consumables, and materials are priced separately for transparent costing. Consumables are shown as a separate line item and are not individually itemised. Materials are itemised on the quote unless otherwise stated as included in the scope.
A quote is accepted when the client confirms acceptance in writing, verbally or by making payment of any deposit where required. Commencement of work by ZeroTwo Property Services following client instruction constitutes acceptance of these terms.
Payment is due within 7 days of invoice date unless otherwise agreed in writing. ZeroTwo Property Services reserves the right to charge interest at 2% per month on overdue balances. All jobs require a deposit of up to 50% before work commences, with the balance due on completion. Preferred payment method is EFT. Details are provided on each invoice.
ZeroTwo Property Services will provide a scheduled date and estimated time of arrival. In the event of rescheduling, the client will be notified with a minimum of 24 hours notice. The client is responsible for ensuring reasonable access to the property on the agreed date. Where access is not available and ZeroTwo Property Services is not notified with adequate notice, a call-out fee may apply.
The client is responsible for ensuring that the work area is reasonably clear and accessible prior to the job commencing. ZeroTwo Property Services is not liable for damage to items left in or near the work area that have not been moved or protected. Where applicable, the client must obtain any necessary consent from body corporates, landlords or managing agents prior to work commencing.
ZeroTwo Property Services guarantees all workmanship for a period of 90 days from the date of job completion. If a defect arising from ZeroTwo Property Services' workmanship is identified within this period, ZeroTwo Property Services will return to rectify the issue at no charge. The guarantee does not cover defects arising from client misuse, pre-existing conditions, third-party interference or normal wear and tear.
ZeroTwo Property Services' liability to the client is limited to the value of the work performed under the relevant quote. ZeroTwo Property Services is not liable for indirect, consequential or special damages. ZeroTwo Property Services is not responsible for damage arising from pre-existing defects in the property that were not disclosed prior to the job commencing.
The client may cancel a confirmed booking with a minimum of 48 hours notice at no charge. Cancellations within 48 hours of the scheduled start time may attract a cancellation fee of up to 20% of the quoted job value. If ZeroTwo Property Services cancels a confirmed booking, no cancellation fee will be charged to the client.
In the event of a dispute, both parties agree to attempt resolution in good faith within 14 days of written notice. If resolution cannot be reached, the dispute may be referred to the applicable consumer protection authority or a mutually agreed mediator. These terms are governed by the laws of the Republic of South Africa.
Client information collected in the course of providing services is used solely for the purpose of delivering and invoicing those services. ZeroTwo Property Services does not share client information with third parties. For full details refer to our Privacy Policy.